Contact Us

A question about a size, a parcel or a return? Email us. A member of our team reads every message and replies within one business day, Saturdays included.

How to reach us

Email is the fastest route: it goes straight to the person who can fix it, and you get the answer in writing. We're online only. The Las Vegas address below is where the company is registered, not a boutique; there's nothing to visit and nowhere to drop off a return.

Three emails we love getting

"Which size should I order?" The best email in the inbox, because it prevents a return instead of processing one. Tell us the size you usually wear and the brand it's from, the piece you're looking at, and, if you have them, your bust, waist and hip measurements. We compare them to the garment's own measurements and tell you which size and why, including when a cut runs small or a fabric is lighter than the photo suggests.

"Where's my order?" Send the order number and we've found it before we've finished reading. First, though: tracking often shows nothing for 24 to 48 hours after the shipping email, and that's normal. If it's been silent for more than five business days, or the delivery estimate has passed, we open a trace with the carrier. If it says delivered and there's no package, check the porch, mailroom and neighbors, then write to us; the risk is ours until it's in your hands.

"It arrived damaged / it's the wrong item." A photo of the item, a photo of the package, and the order number. You choose a replacement or a full refund, and we cover the return shipping. No case to argue.

One email we'd rather you didn't send

The one to your bank, before you've sent one to us.

A chargeback freezes the amount for 30 to 90 days and turns a five-minute fix into a formal process. If a charge looks wrong, an item is missing, or a refund hasn't shown up, email us first with the date and amount. We can identify any transaction within one business day and put it right faster than any dispute can.

Everything else

Returns. Email the order number and the items before sending anything back. We'll send the return address and a reference within one business day. You have 30 days from delivery, any reason, sale items included. Conditions are in the Return & Refund Policy.

Changing or canceling. Free until the order ships. Orders often move to fulfillment within hours, so write the moment you change your mind.

Press, partnerships, feedback on the site. Same address. We'll route it to the right person.

Two habits that get you a same-day reply

Order number on the first line. It's at the top of your confirmation email and starts with #. Without it we're searching by name and email, which usually costs a day.

A photo for anything visual. Damage, a wrong item, a question about color or fit. One picture settles what a paragraph can't.

Already answered

Processing and transit times are in the Shipping Policy. The 30-day window, conditions and refund timing are in the Return & Refund Policy. Accepted payment methods and declined cards are in the Payment Policy. If your question is one of those, the answer is available now rather than tomorrow.

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